Shipping policy
1. Order Processing
All orders are processed within 1–2 business days after payment confirmation. Orders are not processed or shipped on Sundays or public holidays. In case of high order volume, processing may be slightly delayed. We will notify you if there is a significant delay.
2. Shipping Time & Delivery
Delivery timelines may vary depending on your location:
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Local deliveries: 2–4 business days
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Regional deliveries: 3–6 business days
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Remote areas: 5–8 business days
Please note that delivery times are estimates and may be affected by unforeseen circumstances such as weather conditions, courier delays, or public holidays.
3. Shipping Charges
Shipping charges are calculated at checkout based on your location and order value. We may offer free shipping on selected orders or promotions, which will be clearly indicated on the website.
4. Order Tracking
Once your order has been shipped, you will receive a confirmation message with tracking details via email or SMS. You can use this information to track your shipment in real-time.
5. Delivery Issues
If your order is delayed, lost, or arrives damaged, please contact us within 48 hours of delivery. We will coordinate with the courier partner to resolve the issue as quickly as possible.
6. Incorrect Address
Please ensure that your shipping address is accurate and complete. We are not responsible for delays or losses caused by incorrect or incomplete addresses provided by the customer.
7. Failed Delivery Attempts
If delivery fails due to unavailability of the recipient, the courier may attempt re-delivery. Additional charges may apply in such cases.
8. Contact Us
For any shipping-related queries or concerns, feel free to contact our customer support team. We are here to help and ensure a smooth shopping experience.